Multilingual Technical Support Anywhere, Anytime For Your Enterprise
Improve Enterprise Efficiencies and Effectiveness
GDC is a progressive consulting firm providing a Support Center solution to enable your workforce to be more productive. We can help improve your company's effectiveness with 24-hour support, 365 days a year, allowing you to focus on your core business objectives while reducing your technical support costs. When you partner with GDC, you gain a relationship with a Help Desk Institute (HDI) Platinum Member focused on the latest strategies, best practices and techniques. We also maintain active certifications in ITIL, a leading IT Service Management framework.
Put the Power of Experience and Knowledge of Managing a Robust Support Center to Work for You
What makes our Support Center exceptional is the powerful convergence of people, process and technology — at an attractive price. Our trained technical experts represent a significant source of our competitive advantage. By implementing proven processes and technologies, we are able to shorten resolution time, identify incident trends and anticipate training needs. We increase responsiveness to your business constituents, which ultimately helps you secure the reputation of providing quality service to your customers every day.
Our state-of-the-art technology and streamlined workflow processes will lead to higher customer satisfaction levels. We establish business relevant Service Level Agreements (SLA) that facilitate standardized Key Performance Indicators (KPI) and performance reports. These tools enable us to reduce your number of recurring IT-related incidents, providing a more stable environment to maximize employee productivity