Keith Faulker
Director, Service Delivery
Keith Faulkner, Director of Service Delivery, provides operational leadership and supervisory support for all GDC Service Desk projects. With over 15 years of experience, he is the Subject Matter Expert (SME) for the account and will serve as the first level executive point of contact for client interaction and handle escalations.
Keith monitors performance metrics and is responsible for GDC’s adherence to all client Service Level Agreements (SLA’s). He is responsible for weekly touchpoints with our client and reports on trends, offers suggestions, and drives sustained performance improvements by regularly engaging in analyst and manager level coaching and 1:1’s.
Keith graduated with a Bachelor of Science in Business Administration from Shippensburg University and holds an ITIL v3 certification. Keith originally joined GDC in 2005 as the IT Service Desk and Desktop Services Manager, a position he held for 11 years and rejoined the team in December 2019.
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MSPs typically offer a wide range of technology solutions, and GDC's MSP offerings are designed to meet evolving client needs. As one of the leading managed services providers and managed service providers, GDC stands out among the many MSPs in the industry due to our strong partnerships and commitment to service quality. We utilize different business models to help clients control cost and avoid time-consuming IT tasks. Our evolution from application service providers to modern MSPs allows us to leverage the internet to deliver comprehensive services.
