Global Data Launches 24x7x365 Multilingual Service Desk Call Center
The multilingual service desk provides around the clock help desk support both domestically and internationally.
Chambersburg, Pennsylvania — September 15, 2005
Global Data Consultants, LLC, (GDC) in support of their customer base, recently launched a Call Center to expand their operational hours to 24 hours a day, 7 days a week, 365 days a year.
The multilingual service desk provides around-the-clock help desk support both domestically and internationally. The center’s technicians correspond directly with Help Desk phone calls, e-mails, instant messages, and voice messages from all over the world, including North America, South America, Europe, the Paciﬁc Rim, and Australia. Desk side, on-site, support is provided regionally and GDC has partnered with clients to provide assistance internationally.
GDC has obtained a Platinum membership from the Help Desk Institute to assist in training and to provide ﬁrst class service to their clients. The initial call volume at the center was in excess of 2,000 calls monthly and GDC has the capacity to expand the GDC Call Center to meet any client’s need. The center’s technicians have certiﬁcations ranging from the CompTIA A+ Certification to Microsoft Certiﬁed Administrator (MCSA) with over 86 years of combined experience within the information technology ﬁeld.
About Global Data Consultants, LLC
GDC, a Microsoft® Certiﬁed Partner, has been a leading Information Technology service provider since 1995 with technical facilities located in Chambersburg and Harrisburg, PA. With experienced and certiﬁed consultants, they provide services in the areas of project management; help desk support; application development; networking and infrastructure; creative design; and business process consulting. These services are provided to companies both locally and internationally within the manufacturing, distribution, dealership, ﬁnance, healthcare, insurance and retail vertical markets.
GDC is committed to employing only the best talent in order to deliver the highest quality technical services. As a result, GDC’s highly trained workforce delivers customer service excellence to its client community.