Top 25 IT Service Management (ITSM)Acronyms
Decoding the World of ITSM Related Terms
Carley Kimball, Media Specialist
1 Min Read
In the world of IT (Information Technology), there seems to be an acronym for everything especially ITSM Acronyms. For those just jumping into the field, it can be a little overwhelming trying to navigate conversations filled with series of letters with unknown meanings. That’s why we decided to compile thousands of acronyms under the IT umbrella. We plan to break these down further for you, focusing on different topics so that you can easily reference what you’re looking for.
In this article, we will highlight the Top 25 Acronyms for ITSM (Information Technology Service Management), a core GDC capability that provides our clients with an array of options to help manage the end-to-end delivery of IT services, including all the processes and activities to design, create, deliver, and support IT services.
![ITSM Acronyms and Abbreviations Businessman pointing to an overlay with the letters I T for ITSM Acronyms](https://gdcitsolutions.com/wp-content/uploads/IT-abbreviations.jpg)
Here are the Top 25 Acronyms for ITSM:
![Blue Bullet Tip Number 1](https://gdcitsolutions.com/wp-content/uploads/1_Top-Number-Blurb-Images-01.png)
ACD: Automatic Call Distribution
![Blue Bullet Tip Number 2](https://gdcitsolutions.com/wp-content/uploads/2_Top-Number-Blurb-Images-01.png)
BCP: Business Continuity Plan
![Blue Bullet Tip Number 3](https://gdcitsolutions.com/wp-content/uploads/3_Top-Number-Blurb-Images-01.png)
CI: Configuration Item
![Blue Bullet Tip Number 4](https://gdcitsolutions.com/wp-content/uploads/4_Top-Number-Blurb-Images-01.png)
CMDB: Configuration Management Database
![Blue Bullet Tip Number 5](https://gdcitsolutions.com/wp-content/uploads/5_Top-Number-Blurb-Images-01.png)
CSI: Continual Service Improvement
![Blue Bullet Tip Number 6](https://gdcitsolutions.com/wp-content/uploads/6_Top-Number-Blurb-Images-01.png)
CSS: Customer Satisfaction Survey
![Blue Bullet Tip Number 7](https://gdcitsolutions.com/wp-content/uploads/7_Top-Number-Blurb-Images-01.png)
CX: Customer Experience
![Blue Bullet Tip Number 8](https://gdcitsolutions.com/wp-content/uploads/8_Top-Number-Blurb-Images-01.png)
IM: Incident Management
![Blue Bullet Tip Number 9](https://gdcitsolutions.com/wp-content/uploads/9_Top-Number-Blurb-Images-01.png)
INC: Incident
![Blue Bullet Tip Number 10](https://gdcitsolutions.com/wp-content/uploads/10_Top-Number-Blurb-Images-01.png)
ITIL: IT Infrastructure Library
![Blue Bullet Tip Number 11](https://gdcitsolutions.com/wp-content/uploads/11_Top-Number-Blurb-Images-01.png)
KB: Knowledgebase
![Blue Bullet Tip Number 12](https://gdcitsolutions.com/wp-content/uploads/12_Top-Number-Blurb-Images-01.png)
KE: Known Error
![Blue Bullet Tip Number 13](https://gdcitsolutions.com/wp-content/uploads/13_Top-Number-Blurb-Images-01.png)
KM: Knowledge Management
![Blue Bullet Tip Number 14](https://gdcitsolutions.com/wp-content/uploads/14_Top-Number-Blurb-Images-01.png)
KEDB: Known Error Database
![Blue Bullet Tip Number 15](https://gdcitsolutions.com/wp-content/uploads/15_Top-Number-Blurb-Images-01.png)
MIM: Major Incident Management/Manager
![Blue Bullet Tip Number 16](https://gdcitsolutions.com/wp-content/uploads/16_Top-Number-Blurb-Images-01.png)
QA: Quality Assurance
![Blue Bullet Tip Number 17](https://gdcitsolutions.com/wp-content/uploads/17_Top-Number-Blurb-Images-01.png)
RCA: Root Cause Analysis
![Blue Bullet Tip Number 18](https://gdcitsolutions.com/wp-content/uploads/18_Top-Number-Blurb-Images-01.png)
SDLC: Software Development Lifecycle
![Blue Bullet Tip Number 19](https://gdcitsolutions.com/wp-content/uploads/19_Top-Number-Blurb-Images-01.png)
SLA: Service Level Agreement
![Blue Bullet Tip Number 20](https://gdcitsolutions.com/wp-content/uploads/20_Top-Number-Blurb-Images-01.png)
SOP: Standard Operating Procedures
![Blue Bullet Tip Number 21](https://gdcitsolutions.com/wp-content/uploads/21_Top-Number-Blurb-Images-01.png)
SPOC: Single Point of Contact
![Blue Bullet Tip Number 22](https://gdcitsolutions.com/wp-content/uploads/22_Top-Number-Blurb-Images-01.png)
SR or REQ: Service Request
![Blue Bullet Tip Number 23](https://gdcitsolutions.com/wp-content/uploads/23_Top-Number-Blurb-Images-01.png)
SRM: Service Request Management
![Blue Bullet Tip Number 24](https://gdcitsolutions.com/wp-content/uploads/24_Top-Number-Blurb-Images-01.png)
T1, T2, T3 (L1, L2, L3): Tiers (or Levels) of Support
![Blue Bullet Tip Number 25](https://gdcitsolutions.com/wp-content/uploads/25_Top-Number-Blurb-Images-01.png)
TCO: Total Contact Ownership
To decode more IT-related acronyms and terms, check out our IT Acronyms and Abbreviations Resource or try searching TechTerms.com.