Top 25 IT Service Management (ITSM)Acronyms
Decoding the World of ITSM Related Terms
Carley Kimball, Media Specialist
1 Min Read
In the world of IT (Information Technology), there seems to be an acronym for everything especially ITSM Acronyms. For those just jumping into the field, it can be a little overwhelming trying to navigate conversations filled with series of letters with unknown meanings. That’s why we decided to compile thousands of acronyms under the IT umbrella. We plan to break these down further for you, focusing on different topics so that you can easily reference what you’re looking for.
In this article, we will highlight the Top 25 Acronyms for ITSM (Information Technology Service Management), a core GDC capability that provides our clients with an array of options to help manage the end-to-end delivery of IT services, including all the processes and activities to design, create, deliver, and support IT services.
Here are the Top 25 Acronyms for ITSM:
ACD: Automatic Call Distribution
BCP: Business Continuity Plan
CI: Configuration Item
CMDB: Configuration Management Database
CSI: Continual Service Improvement
CSS: Customer Satisfaction Survey
CX: Customer Experience
IM: Incident Management
INC: Incident
ITIL: IT Infrastructure Library
KB: Knowledgebase
KE: Known Error
KM: Knowledge Management
KEDB: Known Error Database
MIM: Major Incident Management/Manager
QA: Quality Assurance
RCA: Root Cause Analysis
SDLC: Software Development Lifecycle
SLA: Service Level Agreement
SOP: Standard Operating Procedures
SPOC: Single Point of Contact
SR or REQ: Service Request
SRM: Service Request Management
T1, T2, T3 (L1, L2, L3): Tiers (or Levels) of Support
TCO: Total Contact Ownership
To decode more IT-related acronyms and terms, check out our IT Acronyms and Abbreviations Resource or try searching TechTerms.com.
