GDC Provides 24×7 Service Desk for Fortune 500 Company (PDF)

GDC and Oshkosh Join Forces to Developed a Real-time KPI Dashboard Measuring KPIs

As a leader in mission-critical equipment, Oshkosh sought viable vendors to outsource their Enterprise Service Desk to reduce overall employment costs, improve productivity, and reduce costs to the customer. The Service Desk model implemented for Oshkosh gave access to a GDC-developed real-time KPI dashboard measuring key performance indicators. Every shift, in addition to Tier 1 and Tier 2 support, averaging 6,500 calls per month for Oshkosh, was handled through GDC, allowing them to focus on core business objectives while reducing technical support costs. This avereage was calculated based on data over a 13-month period.

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