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Home Services & Solutions For Small-Medium Business Professionally Managed IT

Small-Medium Business IT Managed Services Provider (MSP)

GDC Professionally Managed IT Services Plus Proactive Monitoring

 
Professionally Managed IT Services

Relax. We have IT Covered with Professionally Managed IT Services

GDC Managed Service Agreements (MSA) offer peace of mind with professional and personalized IT care for your business. Relax knowing that our certified technicians will concentrate on your IT systems so you can focus on your business. Whether you're deploying new systems or re-purposing old systems, we identify your unique needs and develop a customized plan to resolve immediate and continuing IT challenges.

Proactive IT Service Monitoring

Some IT companies support their clients remotely. Not GDC. With our managed IT services, we make regular visits to our clients so we can manage and support your IT systems in person, making sure all components are working properly. We're firm believers that IT service isn't limited to damage control. With our 24/7 monitoring tools, our customers often get a phone call from us before they even know there's a problem. GDC helps you prevent and resolve IT concerns before they impact your business.

 
 

GDC Managed Service Agreements (MSA) are designed to offer the right combination of services and options for any size business — all for an affordable and predictable monthly fee. Our MSA plans are based on a one year agreement with one site. Actual pricing may vary based on your specific network environment.

 

 

Managed Workstation Service Per Each Networked PC & Server

Includes license for remote management software which alerts on critical issues and allows us to resolve most PC problems before your users are even aware of them:

  • Remote network monitoring with threshold alerting
  • Preventive software patch management
  • Software license management & compliance reporting
  • PC inventory management reporting
  • Client ticketing console
  • Optional: Remote backup bolt-on
  • Optional: anti-virus / anti-spyware bolt-on

 

All Managed Service Agreements Include

  • Priority response to technical support calls
    All MSA clients will have (2) dedicated support technicians assigned to proactively manage the account and respond to technical requests. The support technicians assigned to the account will prioritize MSA clients as the request(s) come into the support center. Service Level Agreements (SLA’s) are higher on MSA accounts to ensure faster response time.
  • Base service deliverables
    Includes all base support hours dedicated for managing, consulting, designing, building, and advising on your business IT issues.
  • Discounted hourly rate for additional service over your included yearly allowance
    Blended rate applicable for all supported technology services.
  • Semi-proprietary managed monitoring software
    Continuous monitoring of your systems and data, carefully watched by our technicians. Critical email notifications are sent to the entire team and team lead during all hours of the day to heighten visibility.
  • In-house 24x7x365 technical help desk support

 

Request a Free Consultation Today.
Email GDC or Call (866) 966-4562 Between the Hours of 8am–5pm (Mon–Fri) for Immediate Assistance.