What Is a Managed Service Provider?

Get the Most Value Through Outsourcing IT to a Managed Service Provider

Editorial Team

5 Min Read

A managed service provider (MSP) is a specialized company that assists customers with managing certain services from a remote location. Often, this term is used to describe third-party organizations that provide outsourced IT services to help businesses manage their network, infrastructure, security, monitoring, and end-user system applications.

Large companies usually have their own IT divisions that can handle these operations, while small and medium-sized businesses (SMBs), government agencies, and nonprofit organizations often benefit from hiring MSPs for various management services. IT managed service providers offer experience, availability, and quality, among other helpful attributes, while increasing company productivity and reducing downtime and service interruptions.

MSP’s are a great resource to help fill the needs that arise as businesses grow. Whether your organization is in healthcaremanufacturing, or another industry, MSP services can specialize in delivering assistance that enables you to run your business smoothly.

Managed Service Provider IT Engineer in Server Room

What Functions Do MSPs Manage?

Do you want to expand your business operations but don’t have the workforce to do it? Or maybe there are various services you want some help with. Third-party IT service providers can assist your company in these areas and more, helping you achieve greater productivity and scale your business with ease. MSPs are used for taking care of various responsibilities, such as:

  • Assisting staff with technical support
  • Offering payroll services
  • Protecting IT systems with comprehensive cybersecurity
  • Organizing IT infrastructure according to your needs
  • Supervising user access accounts
  • Overseeing important contracts
  • Outsourcing for fully managed hardware
  • Managing risks and compliance

IT managed service providers are helpful for SMBs and similar organizations because they can easily take care of tasks when necessary, minimizing downtime and ensuring you stay current on operations.

What Are the Benefits of MSPs?

Choosing an MSP business that can manage a variety of operations offers many advantages for your company. For instance, IT managed service providers:

  • Facilitate expansion: Make your business more scalable with a third-party company that has the expertise to take over various tasks for you. You can increase and decrease operations without the hassle of hiring and firing employees based on your company’s current needs.
  • Offer helpful experience: Hiring a third-party IT service provider allows you to take advantage of their years of expertise. The point of an MSP is that they specialize in a certain industry and provide high-quality services to companies. You can take advantage of this experience for your own business without needing to spend the time and money to reach that level on your own.
  • Improve security and cost-efficiency: MSPs’ experience in the IT field enables them to enhance your business’s security measures. They are a separate entity from your company and focus fully on providing IT services, which enables them to constantly monitor networks to ensure everything is running smoothly. In addition, hiring an external party to manage operations is more efficient than maintaining a full IT department on-site, especially for SMBs.
  • Use high-tech tools: MSPs apply specialized tools to more easily manage functions. Remote monitoring and management (RMM) tools help off-site technicians with maintaining your systems, and professional services automation (PSA) tools assist with organizing inventory, projects, billing, and more.

Types of MSPs

Once you decide to use a managed service provider to meet your business needs, you can choose from various options based on your unique circumstances. For instance, one deciding factor is whether you want a subscription service or a technical support fix service.

Subscription MSPs charge a regular monthly or other rate based on a variety of factors. These providers assist with issues as they arise. On the other hand, technical support fix services require payment for the time spent restoring systems and cost of repair.

MSPs vary in other areas as well. They can be categorized by business size, or the the type of services offered.

Business Size

Ensure you assess the MSP you choose based on the size of your business, as some may work better for your applications than others. There are three levels of MSPs, including:

  • Lower-level: This type of managed service provider focuses on handling IT applications and providing assistance when needed. They will inform you about issues and how to address them, and they monitor the performance of networks and applications.
  • Mid-level: These options offer a more comprehensive selection of services, including taking immediate steps to resolve problems. They also update software and can more easily scale to meet your needs.
  • High-level: These MSPs cover all the IT services you need from their facilities. The wide range of services includes options such as wireless network support, communications, and analytics. With one of these companies, you can outsource as many of your IT processes as needed.

Services Offered

You can choose the best MSP for your company based on the services they offer, which may include:

  • Proactive support through preventive maintenance
  • Centralized management for your remote monitoring, complex networks, and other applications
  • Remote support to assist with technical issues
  • Scheduled maintenance to ensure your IT processes run smoothly
  • Easy billing through a high-tech management system
  • Monitoring software for websites, servers, network devices, and more

Different Varieties

There are several types of MSPs you can select from, such as:

  • Managed service providers: This standard option will handle your IT tasks concerning your people and infrastructure. They can provide remote or on-site assistance and help monitor, maintain, and support your systems.
  • Co-managed IT service providers (Co-MIT): Co-MIT options are a hybrid of internal IT teams, client management, and MSP services.
  • Managed security service providers (MSSP): These companies provide 24/7 monitoring services for your networks and help you with cybersecurity management.
  • Managed detection and response (MDR): This MSP focuses on alerting you to potential threats, using 24/7 monitoring with machine learning and artificial intelligence (AI) to proactively detect issues.

How Can GDC Help You?

At GDC, our goal is to help businesses like yours manage IT services smoothly. GDC recognizes that the IT landscape is constantly shifting, and you could benefit from specialized services from experts. We aim to provide the assistance you need. Focusing on the customer since our founding in 1995, we’re a trusted service provider to global clients.

We are the IT service provider you need for successful management. Contact us today to learn more about how we can help your company.

Featured Technology Partners

We partner with some of the best known and highest rated brands in the industry to deliver the best technology solutions for your business.