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Service Desk and Network Operations

Increase situational awareness and customer responsiveness with a single point of contact, day or night.

Our 24×7 Service Desk is here to handle these and other support tasks so your business can invest their time and attention where it matters most.

Around-the-clock service means no loss of precious time in the logistics of logins and all the other tasks that slow down recovery. Let your team focus on projects that support revenue growth, not low-level maintenance that keeps them up at night. GDC can staff and maintain a customer support center using the Information Technology Infrastructure Library (ITIL) process to provide ITIL Tier I, II, and III support to all services, technologies, and applications.

Modern and Efficient Service Desk Solutions

Whether you are looking for a full-service solution, a part time augmented offering for in-house IT, or remote services to supplement your on-site support, GDC has you covered around the clock.

Our 100% US-based technology analysts can provide support by forming a partnership with your existing support network to improve the IT service delivery of your organization, while improving the customer experience and support availability when you need it.

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L1 & L2 Outsourced Enterprise Support

Complete & Customized 24/7 Turnkey IT Support Solution

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In-House Augmented Enterprise Support

Service Levels Tailored to Fit Your Hours of Operation

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Mid-Market & Local Government Support

Out-of-the-Box Solution Based on our Most Popular Features

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K-12 & Higher Education IT Support

Meet the Challenges of Managing a Digital Campus

Outsourced Service Desk Benefits

Our remote level 1 solution can provide your organization measurable benefits.

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Support Availability

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Lower Operating Costs

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Reduce Downtime

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Improved Experience

Technical Support Tailored to the Needs of Your Organization

A single point of contact 24×7. Our front-line team monitors events, resolves incidents, and engages resources quickly.

GDC documents each support process for clarity and training by those delivering service, so our agents gather the right information in order to communicate to the appropriate support team as quickly as possible.

Tiered Support

Level 1-2 support will work on resolving simple IT support functions.

Quick Response

Quick and consistent response times for resolving IT issues.

Flexible Availability

GDC has full or part-time options available for your help desk.

Consulting Services

We’ll meet with designated IT staff and key decision-makers to determine strategic goals.

Priority Levels

We’ll setup several layers of prioritization, depending on the issues your employees typically encounter.

Ticket Escalation

If an issue requires a higher level and/or onsite support, it will be sent to your company’s IT department.

Single Point of Contact

The outsources IT helpdesk service will be the first point of contact for employees.

Multi-Device Support

Desktop, laptop, servers, mobile devices, VOIP systems, internet support and more.

Multilingual Support

Multilingual support for diverse workforces and international operations.

Remote Support

We can resolve many of the most common IT issues from our office and escalate as needed.

Consistent Experience

We train our helpdesk to follow a common set of procedures instead of trying solutions at random.

Self-Help Resources

Your staff will get access to our knowledgebase so they can solve their issues on their timeline.

Service Level Agreement

We will ensure our help desk department is meeting our commitments by enforcing a Service Level Agreement.

Comprehensive Reports

We’ll provide monthly reports for tickets, accounting and metrics.

EDU Tech Support

Level 1 help desk support for education technologies and learning management systems.

Related Capabilities

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Networking & Infrastructure

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