Continued Growth for the Quad-States Leading IT Service Provider as GDC’s Support Center Director Joins HDI’s Local Chapter Board of Members
Support Center Director to join the HDI Susquehanna Valley Local Chapter and serve as a Board Member.
Chambersburg, Pennsylvania — December 6, 2011
Global Data Consultants, LLC (GDC), a leading provider of information technology announces Support Center Director, Bruce Lebitz is to join the HDI Susquehanna Valley Local Chapter and serve as a Board Member. Bruce Lebitz will serve a two-year term as the Vice President of Programs for the Susquehanna Valley Chapter. GDC has been an HDI Platinum member since 2005.
The GDC Support Center is a 24/7/365 Global Multilingual operation that supports clients within the Healthcare, Manufacturing and Professional Services Industries. The Support Center performs automated reporting and metrics to monitor performance and productivity. There is continual focus on service improvement, above industry average analyst retention rate, and HDI and ITIL certified personnel.
As the Support Center Director for GDC, Bruce Lebitz oversees the strategic direction of 50+ employees within the support center and desktop environments. Bruce has been with GDC for over eight years and has moved through various Desktop and Support Center roles to his current role which he has held for the past five years. Bruce has over 10 years of experience in the industry with primary areas of expertise surrounding Incident Management, Managed Desktop Services and Quality Assurance processes. Bruce possesses a Bachelor’s degree in Environmental Geography from Colgate University and has earned his HDI Support Center Director, ITIL and Microsoft certifications.
“I am thrilled and honored to be a member of the board with all of you,” says Bruce Lebitz, “I look forward to working with all of you while bringing my experience, energy and passion into this chapter. Together, we can help us grow the membership and bring national recognition to our area.”
HDI is the leading professional association and certification body for technical service and support professionals. Facilitating collaboration and networking, HDI hosts industry conferences and events, produces comprehensive publications and research, connects solution providers with practitioners, while certifying and training thousands of professionals each year.
HDI serves a community of over 110,000 members, followers, customers, solution providers, and contributors throughout the service industry, supporting sixty local chapters across North America. Guided by an international panel of industry experts and practitioners, HDI is the community’s premiere resource for best practices and emerging trends. Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com or call +1 719.268.0174. HDI is a part of UBM TechWeb.
About Global Data Consultants, LLC
A leading Information Technology service provider, GDC was established in 1995 by founder Gregory Courtney. With experienced and certified consultants, they provide services in the areas of application development; networking and infrastructure; desktop support; 24/7 technical helpdesk; project management; recruiting and staffing; and business process consulting. These services are provided to companies of all sizes both locally and internationally within the manufacturing, distribution, dealership, finance, healthcare, insurance, and retail vertical markets.